Refund policy

FULL REFUNDS / EXCHANGES

Full refunds or exchanges will only be applicable if the item received is defective or misprinted.

 

SIZE EXCHANGES

We do not accept returns or exchanges for size issues. Customers are responsible for selecting the correct size before placing an order.

To assist with this, we provide detailed size charts and measurements on each product page. Please refer to these carefully before ordering.

 


RETURN/EXCHANGE POLICY

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Returns are only accepted for defective or misprinted products, and the item must be:

  • Unused

  • In the same condition as received

  • In original packaging

To initiate a return, please email bibakurtis@gmail.com with:

  • Proof of purchase (receipt or order confirmation)

  • Clear photos of the defect/misprint


CANCELLATION POLICY

For standard shipping orders, cancellations after the product has been processed and passed quality check will only be eligible for a partial refund.

 

 

REPLACEMENT/EXCHANGE POLICY

Once the returned item is received and inspected, we will process and deliver your replacement/exchange within 7–10 business days.

 

 

REFUND POLICY

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be credited automatically

  • The amount will be process and credited to the original payment method within 7 business days

If more than 15 business days have passed and you haven’t received your refund, please:

 

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (refunds may take time to reflect)

  4. Email us at bibakurtis@gmail.com

 

CONTACT US

You can contact us through the form below, or reach out to us at:

📧 Email: bibakurtis@gmail.com